Frequently Asked Questions
Yes, all chemicals for weekly and bi-weekly service are included in the service. Only special services such as opening or closing of your pool will require additional chemicals that will be billed after the service is provided.
Yes, we provide fast and reliable service 24/7 year round.
Our Year Round Maintenance Service includes a weekly visit by one of our technicians to treat and balance the water in your pool & spa. We will also inspect all your pool & spa equipment including the pump, filter, pool cleaner, air blowers, skimmers and other equipment you might have.
Yes, we schedule our technicians on a consistent basis to maintain your swimming pool. Exceptions during holiday weeks or severe weather may arise, but we will always communicate schedule changes whenever possible.
Our cleaning service includes checking the chemistry, netting the pool, cleaning the tile, brushing the entire wall surface of the pool, vacuuming the pool, cleaning the skimmer and pump baskets, cleaning the filter, and doing a visual equipment check.
Weekly service is essential to maintain a great looking, healthy, sparkling pool. Consistency is vital to your pool’s overall health.
The amount of time required to run your system depends on the time of year and the conditions around your pool area. In the spring and summer months as the weather turns warmer and swimming increases, the demand for chemicals and filtration increases. It is recommended that the entire volume of water be filtered through twice a day. This can typically be achieved in a 8-10 hour run time per day. In the Fall and Winter the weather turns cooler and the demand for chemicals and filtration decreases. It is recommended that the entire volume of water be filtered through once per day. This can typically be achieved in a 4-6 hour run time per day. Consider the following when determining the amount of time to run your filter: If your pool is on a heavily wooded lot, you will want to extend the run times during the Fall and Spring. If you heat the pool in the Winter your demand for both chemicals and filtration does not decrease and you will want to continue to use the guidelines for Spring and Summer operation.
The easiest way is to install an Auto-Leveler. It is a modestly priced product, that requires an easy setup and will automatically keep the pool filled to a preset level, of your choice. You simple attach it to a garden hose and place it on top of the coping, with the end extending into the pool. When the water level gets too low, it allows water to flow into the pool.
A pool acid wash is the thorough cleaning that requires the complete draining of the pool. Muriatic acid is applied to the walls and brushed to dissolve the surface layer. It is a messy and unpleasant experience, that you should leave to a professional.
Typically every 5 to 7 years a pool should be drained and acid washed to remove discoloring caused by chemicals. An acid wash is, put simply, purposeful stripping of a tiny layer of plaster, exposing fresh plaster beneath. An acid wash will generally remove superficial stains, fine scale deposits, and various colored deposits from the plaster. The process strips off (dissolves) a very thin layer of plaster, and will therefore generally restore 75 to 85% of the plaster's brightness. An acid wash will not remove heavy deposits or stains that have penetrated through many layers of plaster. As a rule, acid washing a pool should be done only by a licensed professional.
Yes. Water balance and cleaning must be done year-round. If not don't want to maintain the pool in the winter we recommend you close your pool before the winter and open it before the spring.
Yes we do. More and more of our customers are switching to salt chlorination.
Dogs love to swim in the swimming pools. However, chlorinated water is not good for dogs. The chlorine can remove the natural oils from the dog's body and cause dry, itchy skin. Also, too high of a sanitizer level can irritate the dog's esophagus if they drink the pool water.
NO! A pool should not be drained for more than a couple of days. Without water your plaster will crack and in very rare instances where water tables are high pools have actually risen or popped out of the ground.
First measure. If you think you have a leak,measure the water level at the beginning of the each day. If you are losing 1/3of an inch of water every day, you may have a leak. Unless you have particularly splashy swimmers in your pool, it is a good idea to have it checked out.